Refund policy

Returns and refunds

Damaged or defective items. If your item arrives damaged or with a printing defect, email me at info@theshiftcomplex.com within 7 days of delivery with a photo of the item—and a photo of the packaging as well, if it was damaged in transit. I'll send a replacement or refund your order in full, including shipping, whichever you'd prefer. In rare cases my printer needs the copy back to inspect it; if so, I'll cover return postage.

Cancellations. Orders that haven't gone to print yet can be cancelled for a full refund. Printing starts quickly, so contact me as soon as you can.

Anything else. If there's a problem with your order that isn't covered above, email me and I'll do what I can to make it right.

Refunds are issued to the original payment method and usually appear within 5–10 business days.